Shipping & Returns
You may return most unused items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply email INFO@GRACIEROBERTSNY.COM with your order number and reason for the return and we will get back to you ASAP.
All sale and discounted merchandise is final sale. We will not accept returns or order cancellations on sale and discounted merchandise.
We are currently only shipping within the USA, but check back as we are planning our worldwide takeover as we speak.
All domestic orders are shipped ground, unless otherwise specified. Please allow 1 to 3 business days for your order to process.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.